Kia Service Frequently Asked Questions (FAQs) | NorthStar Kia

Your complete guide to Kia servicing, maintenance plans, parts, and more.

1. Why is routine Kia servicing important?

Routine Kia servicing is essential to ensure your vehicle continues to operate efficiently and safely. Regular maintenance helps extend the life of your vehicle, improves fuel efficiency, and ensures that small issues are detected before they become expensive problems.

2. How often should I schedule a Kia service appointment?

Kia recommends that most models undergo service every 6 months or 7,500 miles, whichever comes first. This schedule often includes important checks like tire rotation, which is typically recommended every 6,000 to 8,000 miles—similar to other brands like Tesla. Regular tire rotations ensure even wear and improve handling and safety, especially on electric vehicles where tires may wear faster due to instant torque.

3. What does Kia routine maintenance include?

Kia routine maintenance typically involves:

• Kia oil change
• Brake inspections
• Kia tire rotation & alignment
• Battery replacement/check
• Fluid checks and top-ups
• General inspections and diagnostics using Kia’s service tools

You can get all these at the authorized NorthStar Kia Motors service center.

4. What is a Kia Maintenance Plan or Kia Service Plan?

A Kia maintenance plan (also referred to as a Kia service plan) is a prepaid service agreement that covers regular maintenance over a set period. These plans offer predictable costs, ensure that only genuine Kia OEM parts are used, and help maintain your Kia warranty coverage.

5. Do I need to service my Kia at a Kia dealership?

While you are not legally required to service your vehicle at a Kia dealership, using an authorized Kia Motors service center— Northstar Kia service in Queens, NY—ensures your vehicle is maintained by certified technicians using genuine Kia OEM parts. It also helps protect your vehicle’s resale value and warranty status.

6. How do I schedule Kia service?

NorthStar Kia in Queens makes it easy and convenient to schedule your service appointment. You can quickly book your Kia service online through their official website or call their service department directly for personalized assistance.

7. What is included in a standard Kia oil change?

Skipping regular oil changes can lead to engine sludge, overheating, poor fuel efficiency, and even permanent engine damage. Keeping up with oil maintenance protects both performance and warranty coverage.

A Kia oil change typically includes:

• Draining old engine oil
• Replacing the oil filter
• Refilling with factory-recommended oil
• Complimentary inspection of related systems

Authorized dealerships ensure the correct oil type is used to maintain engine performance and warranty compliance.

8. How do I know if my Kia needs a battery replacement or check?

Signs that you may need a Kia battery replacement/check include:

• Slow engine crank
• Dashboard warning lights
• Electrical malfunctions
• A battery that is more than 3 years old

NorthStar Kia service center can perform a quick battery diagnostic and replace it if needed.

9. What do brake inspections involve?

Routine brake inspections check for:

• Pad and rotor wear
• Brake fluid condition
• Proper brake operation

Brake checks are crucial for safety and are generally recommended once a year or during routine maintenance visits.

10. How often should I rotate my Kia’s tires?

Kia tire maintenance, including tire rotation, should be done every 6,000 to 8,000 miles—ideally during routine service visits. Whether you’re a daily commuter or an occasional driver, consistent tire rotation is important for all owners to promote even wear, extend tire life, and maintain fuel efficiency. Neglecting tire rotation can lead to uneven tread, reduced traction, and premature tire replacement.

11. What is checked during a Kia fluid check?

During a Kia fluid check, your technician will inspect and top off the following:

• Engine oil
• Brake fluid
• Transmission fluid
• Engine coolant
• Windshield washer fluid

Maintaining proper fluid levels prevents overheating, corrosion, and system failure.

12. Can I check for recalls on my Kia?

Yes. You can check for open recalls by entering your VIN (Vehicle Identification Number) on the official Kia website or by contacting NorthStar Kia. Northstar Kia in Queens will perform recall repairs at no cost to you.

13. Are there Kia service specials or coupons available?

NorthStar offers Kia service specials/current offers, coupons, and Kia service deals on a monthly or seasonal basis. These may include discounted oil changes, brake services, tire rotations, and bundled maintenance packages.

14. What are genuine Kia OEM parts, and why are they important?

Genuine Kia OEM parts are parts made specifically for Kia vehicles, ensuring perfect fit and function. These parts are rigorously tested for quality and come with a warranty. Using OEM parts maintains your Kia’s performance and protects its resale value.

15. Where can I find a Kia service center in Queens, New York?

If you’re located in or around Queens, you can visit Northstar Kia service. They offer certified Kia servicing, expert staff, and access to all warranty and recall services. For nearby options, search for NorthStar Kia in Queens, New York.

16. How long does a Kia car service take?

A standard Kia car service (including oil change and inspection) usually takes 60 to 90 minutes. More extensive services may take longer, and your service advisor will provide a time estimate when you check in.

17. Does Kia offer complimentary maintenance?

Currently, Kia does not include complimentary maintenance with new vehicle purchases. However, many dealerships offer discounted Kia service plans or maintenance packages that can be purchased at the time of sale or later.

18. Will I receive service reminders?

Yes. If you service your vehicle at an authorized Kia service center, you will receive reminders via email, SMS, or postal mail when your vehicle is due for service. Many newer Kia models also provide dashboard alerts for upcoming maintenance.

19. What should I bring to my Kia service appointment?

You should bring:

• Your vehicle’s registration and insurance
• Any service records or maintenance booklet
• Notes about issues or unusual sounds
• Coupons or Kia service specials (if applicable)

This helps the service team provide accurate and efficient care.

20. How do I contact a Kia service center for help?

To reach NorthStar Kia service center in Queens, simply visit the website for contact details. Northstar Kia offers online scheduling, live chat, and dedicated customer service for all Kia car service inquiries.